Get Your Peace-of-Mind Back

Special “welcome back” offer

CrossLab tech in blue shirt talking to a man in the lab

For a limited time, you’ll save 35%* on a new CrossLab service plan when you use promo code 2181.

*Promotional offer is only applicable to instruments not currently covered by a service plan.

Minimize downtime, enhance productivity, and enable everyone to achieve excellent results

Every minute of downtime can impose severe costs to your lab. In addition to critical process disruptions, lab managers have reported that out-of-service equipment can run up to $20,000 per day in costs and lost revenue.

Agilent CrossLab service plans—available for both Agilent and non-Agilent instruments—help your lab minimize downtime, produce reliable results, and maintain compliance. Select plans also cover preventive maintenance, which is proven* to lower repair costs and save days of downtime each year. Plans include:

Multiyear plans are also available, giving you price certainty during times of inflation. You can also extend the functional life of your instruments by choosing a plan designed for older assets.
Preferred response to on-demand calls. If we can’t resolve your issue using our Virtual Technical Support tools, we typically arrive onsite two days earlier than without a plan.
Onsite repair visits—including travel time and labor.**
Genuine Agilent parts for Agilent instruments, when included in your plan.
Consumables and supplies required for repairs or maintenance.

*Based on a five-year study of more than 38,000 service calls on Agilent and non-Agilent instruments, conducted by an independent actuarial firm.

**Some instruments require exchange or return to Agilent for repair.

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CrossLab service plans at-a-glance

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This colorful Agilent mug is yours just for completing our survey.

How can we set up your lab for success?

Agilent is committed to helping you extend uptime, produce reliable data, stay compliant, and have predictable service costs. That’s why we’re inviting you to complete a short survey about the daily challenges that you face.

The survey* can be completed entirely online, and should take just a few minutes of your time. And to show our appreciation, we’ll send you a limited-edition Agilent mug—perfect for tea, coffee, soda, or any hot or cold beverage.

*Entries are limited to scientists and laboratory professionals only. Healthcare professionals are excluded from participation. By participating, you attest that you are not a Healthcare Professional. A Healthcare Professional is any individual that is authorized to provide health care services to patients, engaged in clinical research (such as a principal investigator or study site manager), or is otherwise involved in the decision to buy, order (such as a test), or recommends medical technology (such as a health or medical laboratory technician or technologist).

*National, Government and Healthcare accounts are excluded from participation and cannot receive this promotion.

Take survey

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