Maintenance and Repairs Done Right—the First Time

Agilent CrossLab On Demand Services

Ion source installation

Keep downtime to a minimum with fast, flexible options for instrument repair

When every second counts, don’t risk your lab operations with other service providers. Quickly get your equipment operational again with Agilent CrossLab On Demand Services. Agilent-certified service professionals are located across the globe and maintain an inventory of genuine Agilent parts. They’ll promptly diagnose your system onsite and perform any necessary repairs—usually in a single visit.

Did you know?

Lab managers report that out-of-service instruments can run up to $20,000* per day in costs and lost revenue.

Based on a five-year study of more than 38,000 service calls on Agilent and non-Agilent instruments, conducted by an independent actuarial firm.

Other repair options simply don’t measure up to Agilent CrossLab

Agilent On Demand Service Third-Party Repairs In-House Repairs

Can you get our lab
running again quickly?

85% of repairs are completed in the first visit.

You may need multiple visits to solve the issue.

Not all repair teams have the skills to do the job right the first time.

How knowledgeable
is your service team?

Agilent-certified service professionals know your instrument inside and out.

Third-party expertise may not compare to the deep knowledge and detailed training of an Agilent-certified service professional.

Third-party expertise may not compare to the deep knowledge and detailed training of an Agilent-certified service professional.

Will your parts work
with our instruments?

Repairs are completed using only genuine Agilent parts that fit your instrument and maximize performance.

Generic/refurbished parts may not perform properly.

Generic/refurbished parts may not perform properly.

What about supply
chain delays?

90% of parts arrive on time.

Timely parts delivery is hit-or-miss.

Timely parts delivery is hit-or-miss.

Are we protected against surprise charges?

Costs include only labor and materials used for service.

Incorrect parts could add up to extra costs.

Incorrect parts could add up to extra costs.

What is the easiest option
to reduce my downtime?

Agilent can provide a loaner or remanufactured instrument—often shipped out same-day.

Instrument loans/exchanges are often not available.

If you don’t have a backup system, you might be out of luck.

Will my instrument comply
with the latest regulations?

We ensure that your instrument remains fully compliant after repairs or services.

Repairs may not include compliance recertification.

Instruments may or may not comply after repairs are completed.

Is there lots of paperwork?

You can request, approve, and pay online in minutes.

You could find yourself juggling forms and POs.

You might have to fill out work orders or request forms.

Cost-effective ways to get your system back into production quickly

Call us
for repairs

An Agilent representative is ready to help with your repair request.

Call us now


Get an Agilent-certified service professional to your site even faster.

Request a quote

Service Center

Ship to us, and we’ll send a replacement. Or, we’ll fix and send back.

Explore options

Agilent CrossLab service plans

Your best defense against lost productivity and unexpected costs.

Choose a plan

Looking to solve the problem on your own?

Get up to speed on the latest tools, techniques, and technologies.

Agilent University

Advance your skills with flexible, cost-effective training options to help you boost efficiency and minimize downtime. And now, our virtual instructor-led training gives you the benefits of a live class, without the need to travel. View course catalog

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Agilent Community

The Agilent Community is an online resource for helping each other succeed. It’s the best place to seek your peers’ help with applications, instruments, and more—and to find in-depth content about topics relevant to your analysis. Join the community

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Agilent Online Store

Why deal with stress and paperwork every time you order parts and supplies for your lab? Create an account at the Agilent online store. You’ll unlock benefits that include easy quote generation, shipment tracking, and personalized pricing. Shop now