On Demand Services

Keep downtime to a minimum with fast, flexible options for instrument repair

When every second counts, don’t risk your lab operations with other service providers. Quickly get your equipment operational again with Agilent CrossLab On Demand Services. Agilent-certified service professionals are located across the globe and maintain an inventory of genuine Agilent parts. They’ll promptly diagnose your system onsite and perform any necessary repairs—usually in a single visit.

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Agilent CrossLab

From Insight to Outcome

Did you know?

Lab managers report that out-of-service instruments can run up to **$20,000^* per day** in costs and lost revenue.

Based on a five-year study of more than 38,000 service calls on Agilent and non-Agilent instruments, conducted by an independent actuarial firm.

Other repair options simply don’t measure up to Agilent CrossLab

	Agilent On Demand Service	Third-Party Repairs	In-House Repairs
Can you get our lab running again quickly?	85% of repairs are completed in the first visit.	You may need multiple visits to solve the issue.	Not all repair teams have the skills to do the job right the first time.
How knowledgeable is your service team?	Agilent-certified service professionals know your instrument inside and out.	Third-party expertise may not compare to the deep knowledge and detailed training of an Agilent-certified service professional.	Third-party expertise may not compare to the deep knowledge and detailed training of an Agilent-certified service professional.
Will your parts work with our instruments?	Repairs are completed using only genuine Agilent parts that fit your instrument and maximize performance.	Generic/refurbished parts may not perform properly.	Generic/refurbished parts may not perform properly.
What about supply chain delays?	90% of parts arrive on time.	Timely parts delivery is hit-or-miss.	Timely parts delivery is hit-or-miss.
Are we protected against surprise charges?	Costs include only labor and materials used for service.	Incorrect parts could add up to extra costs.	Incorrect parts could add up to extra costs.
What is the easiest option to reduce my downtime?	Agilent can provide a loaner or remanufactured instrument—often shipped out same-day.	Instrument loans/exchanges are often not available.	If you don’t have a backup system, you might be out of luck.
Will my instrument comply with the latest regulations?	We ensure that your instrument remains fully compliant after repairs or services.	Repairs may not include compliance recertification.	Instruments may or may not comply after repairs are completed.
Is there lots of paperwork?	You can request, approve, and pay online in minutes.	You could find yourself juggling forms and POs.	You might have to fill out work orders or request forms.

What are customers saying about CrossLab On Demand Services?

The Agilent rep was able to prioritize our service request and be onsite six days earlier than the quoted service date.

Prompt action and service by Agilent solved our instrument problems.

Appointment worked out at very short notice. Thank you.

Excellent service from requesting quote to receiving quote to repairing.

Cost-effective ways to get your system back into production quickly

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Service Center
repair

Ship to us, and we’ll send a replacement. Or, we’ll fix and send back.

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Agilent CrossLab service plans

Your best defense against lost productivity and unexpected costs.

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Looking to solve the problem on your own?

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Agilent University

Advance your skills with flexible, cost-effective training options to help you boost efficiency and minimize downtime. And now, our virtual instructor-led training gives you the benefits of a live class, without the need to travel. View course catalog

Agilent Community

The Agilent Community is an online resource for helping each other succeed. It’s the best place to seek your peers’ help with applications, instruments, and more—and to find in-depth content about topics relevant to your analysis. Join the community

Agilent Online Store

Why deal with stress and paperwork every time you order parts and supplies for your lab? Create an account at the Agilent online store. You’ll unlock benefits that include easy quote generation, shipment tracking, and personalized pricing. Shop now

Maintenance and Repairs Done Right—the First Time