Your Technology Upgrade Questions, Answered
Smoothly transition to the newest technology, every step of the way
Your older Agilent systems have delivered years of reliable results. Now, the same innovations that are replacing these hardworking instruments offer a unique opportunity to increase productivity. How? By transitioning to the most up-to-date technology.
Agilent understands that transitioning takes time—which is why we offer comprehensive support well before your instrument reaches its end of support, giving you time to plan, prepare, and keep operations running smoothly. To get you started, here are some clear answers to the questions we hear most often.
Contact us todayWhy should we upgrade?
Your older systems have given you years of reliable results. However, Agilent will no longer be able to offer parts or services to keep them operating at peak performance—leading to hidden costs and productivity loss.
As your instrument’s end-of-support date approaches, it gives you a valuable opportunity to embrace the latest technologies. The newest Agilent instruments go beyond collecting system information to minimize downtime, improve efficiency, maintain compliance, and support sustainability initiatives. So, you can spend more time on your science.
What if we have budget considerations?
Agilent offers customized programs that help you upgrade with confidence—minimizing financial risk while supporting your scientific and business goals. Choose from capital and operating leases, short-term rentals, or certified like-new instruments that offer both sustainability and budget flexibility. Explore options
How much support can Agilent give us?
Agilent offers flexible, end-to-end support to ensure a smooth transition and long-term success.
- Agilent CrossLab Start Up Services: Site prep, installation, and a walkthrough of system fundamentals to accelerate productivity.
- Agilent CrossLab Method Consulting Services: Tackle new requirements, troubleshoot issues, and optimize performance faster.
- Agilent CrossLab Education Services: Build operator skills with targeted training on techniques, applications, and troubleshooting.
- Agilent CrossLab Compliance Consulting Services: Simplify qualification, verification, and validation with automated tools to reduce audit risk.
From onboarding to ongoing performance, Agilent helps you get the most from your investment.
Will Agilent help me dispose of my old instrument in a sustainable manner?
Turn your outgoing instrument into opportunity. The Agilent Trade-In and Buyback Program lets you apply the value of your current instrument toward the purchase of a new or certified pre-owned system—helping you upgrade with less financial strain.
Your trade-in is responsibly managed through guaranteed eco-friendly disposal, which includes harvesting reusable parts and downcycling materials to maximize the value of electronic waste. This process supports the circular economy by ensuring that fewer instruments end up in landfills and more components are reused.
Availability of the Agilent Trade-In and Buyback Program may vary by country. Please contact your local Agilent representative for details.
Keep your new instrument journey on track
When it comes to adding new instruments to the lab, no two experiences are quite the same. Use this checklist to keep your lab productive while you prepare for and welcome your new acquisition.
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