Online Service Request - Thailand

Online Service Request Logging Form

This form is intended for customers to submit a new Service Request.

For urgent assistance, status updates, preventive maintenance, or to cancel an existing Service Request, please contact us directly:

Thailand: 1800 019 804

If you do not have an active support agreement with Agilent, you may request an On Demand Repair Quote.

You can also access self-help resources through the Agilent Knowledge Portal.

Privacy Notice: The information provided in this form will be used solely to process and support your service request. It will not be used for marketing purposes. Providing a mobile number is recommended to enable direct communication with our service engineers.

Technical & Fault/Service Details

Fields marked with an asterisk (*) are required

Serial Number*

Please provide the instrument serial number (e.g. USxxxxxxxx, CNxxxxxxxx, DExxxxxxxx, SGxxxxxxxx, MYxxxxxxxx)

Software Type & Version

For software-related requests, kindly include the software name (e.g. OpenLab CDS, MassHunter) and version/revision, if available (e.g. C.01.01)

Fault Description and/or Service Requested*

Please describe the issue or service required in as much detail as possible. This helps us understand your request clearly and avoid unnecessary delays

Steps Already Taken/Troubleshooting Performed*

Let us know any troubleshooting steps you have already tried. The more details you provide, the better we can identify the appropriate solution and minimize downtime

Is the system currently operational?*

Customer Information

Please provide details of the primary user of the equipment

Primary Contact First Name*

Primary Contact Last Name*

Email Address*

Contact Number*

Please provide a mobile number or direct office line for faster communication

Alternate Contact First Name

Alternate Contact Last Name

Alternate Email Address

Alternate Contact Number

Please provide a mobile number or direct office line, if available

Instrument Location

Please provide the full location of the equipment to ensure accurate service support

Company Name

Address Line 1

Address Line 2

Building / Lab Number

City

Postal Code

Country

address3