Concerned About Unexpected Downtime?

With an Agilent CrossLab service plan, your peace of mind won’t end when your warranty expires

Prevent costly downtime and keep your instruments working at peak performance. Agilent CrossLab service plans help you:

Get your lab back in business quickly. Prioritized response times are typically one to two days, and we have the right parts available 96% of the time.
Minimize return visits. CrossLab engineers fix 85% of problems during their first visit.
Keep repair costs in check. Travel, labor, and parts for repairs are all included.
Eliminate surprises. Including annual preventive maintenance in your service plan can reduce unexpected downtime by 24%.

What’s more, preventive maintenance coverage is available with our CrossLab Silver and Gold service plans. You can also take advantage of on-demand preventive maintenance whether or not you have a plan.

Find the best plan for your lab.

Service plans for every need and budget

The following Agilent CrossLab service plans are available for all major spectroscopy, LC, GC, and MS models, regardless of manufacturer.

CrossLab Bronze

Budget-friendly repair coverage

Total onsite hardware repair coverage for multiple manufacturers, at a fixed annual price.

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CrossLab Silver

Best value for protecting productivity

Includes all the benefits of our Bronze plan, plus extras like annual preventive maintenance, optional compliance services, and Agilent Remote Advisor-Alert.

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CrossLab Gold

Priority coverage for ultimate uptime

Get all the benefits of our Silver plan, plus VIP advantages like next-business-day response, onsite parts storage, 24/7 call logging, and a dedicated service engineer.

Learn more

Quick reference table for all Agilent service plans and multivendor instrument support

The Agilent Service Guarantee

If we cannot fix an instrument covered by an Agilent service plan— regardless of manufacturer—we’ll replace it with an Agilent equivalent instrument free.

The people behind your service and support

Here’s what sets CrossLab service apart

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